Order Cancellations
To cancel before shipment, contact customer service immediately with the subject “Cancellation” and your order number. We will try to stop dispatch, but cannot guarantee cancellation after processing begins.
Support
Guidelines for returns and cancellations
How to cancel an order, return an unopened item and receive a refund.
Returning an Item
Items may be returned within 30 days of receipt when they are unopened, unused, undamaged and in their original packaging. Contact customer service for approval before sending a return. Return shipping costs are non-refundable.
Refund Process
After the approved return has been received and inspected, the refund is credited to the original payment method within 14 days.
Return Address
RetaFit (ShipBob), Unit 3, Wellesbourne Distribution Park, 13 Loxley Rd, CV35 9JY Wellesbourne
Need Assistance?
Contact our customer service team if you need help with a cancellation, return or refund.